Hi Heinrich, thank you for your feedback and apologies that we missed your call.
To clarify, the AIRCONcare Original Coil Cleaner Refill you purchased is ready to use and does not require dilution. We can understand how the refill information may have been unclear, particularly as we also offer a separate concentrated refill product, and we are reviewing the wording on our website to make this clearer.
We’re also sorry that you did not receive a timely response from us. We’ve contacted you directly to make sure your questions are fully answered.
Regards,
James
AIRCONcare
