Refund and Returns Policy

Last updated: 19 September 2026

Faulty or damaged items and your legal rights

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

If an item is faulty or damaged, please contact us at airconcare@macgyverlab.com with your order number, proof of purchase, and details or photographs of the issue.

For a major failure, you may be entitled to choose a refund or replacement. For a minor failure, we may repair or replace the item within a reasonable time. These rights apply regardless of any time limit stated in our change-of-mind policy.

When required by law, we will cover or reimburse reasonable costs of returning a faulty item. Refunds will be made to the original payment method and will include original delivery charges where required by law.

Nothing in this policy limits or excludes any rights or remedies available under the Australian Consumer Law.

Change-of-mind returns

In addition to your legal rights, we offer change-of-mind returns within 30 days of delivery.

To qualify for a change-of-mind return, the item must:

• Be unused and in the same condition in which it was received

• Be in its original packaging

• Include proof of purchase

Please email airconcare@macgyverlab.com before returning an item. We will provide the appropriate return address and return instructions.

Customers are responsible for change-of-mind return shipping costs. Original delivery charges are not refundable for change-of-mind returns.

We recommend using a trackable shipping service for returned items. We cannot be responsible for items lost or damaged while being returned by the customer.

Refunds

Once your return has been received and inspected, we will email you with the outcome.

If approved, the refund will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

If you have not received an approved refund after allowing reasonable processing time, please check with your bank or payment provider. If the refund still cannot be located, contact us at airconcare@macgyverlab.com.

Exchanges

If an item is faulty or damaged and you would prefer a replacement, contact airconcare@macgyverlab.com. We will provide return instructions where required.

Change-of-mind exchanges are subject to the same eligibility requirements as change-of-mind returns. Customers are responsible for the associated return and redelivery costs.

Sale items

Sale items remain fully covered by the Australian Consumer Law.

We do not normally accept change-of-mind returns for sale or clearance items unless expressly stated otherwise at the time of purchase.

Gifts

Refunds are issued to the original payment method used for the order. If an item was purchased by another person as a gift, any approved refund will ordinarily be returned to the original purchaser.

Contact us

For all returns, refunds and exchanges, contact:

airconcare@macgyverlab.com

Please do not return an item until you have contacted us and received the appropriate return instructions.