Shipping policy

Shipping Policy

Last updated: 19 September 2026

This Shipping Policy applies to orders placed through www.airconcarepro.com.au, operated by MacGyver Lab Pty Ltd (“AIRCONcarepro”, “we”, “us” and “our”).

1. Stock availability

Orders are subject to stock availability.

We aim to maintain accurate stock information, but occasionally an item may become unavailable after an order is placed. If this happens, we will contact you and offer the available options, which may include:

Waiting for the item to be restocked
Dispatching the available items separately
Selecting an alternative product
Cancelling the unavailable item and receiving a refund

We will refund any payment collected for an item that we cannot supply.

2. Shipping costs

Shipping costs are calculated at checkout based on the weight, dimensions and destination of the order.

The shipping charge displayed at checkout is the amount payable for the selected shipping method, excluding any international import duties, taxes or charges that may apply.

3. Returns

For returns, exchanges and refunds, please see our Refund and Returns Policy.

Your rights under the Australian Consumer Law remain unaffected.

4. Dispatch and delivery

4.1 Dispatch time

Orders are normally dispatched within two business days after payment is confirmed.

Our warehouse operates Monday to Friday, excluding Victorian and national public holidays. Orders placed on weekends or public holidays will be processed on the next available business day.

During busy periods or circumstances outside our reasonable control, dispatch may take longer. We will endeavour to notify you of a significant delay.

4.2 Domestic delivery

Australian deliveries generally arrive within 2–7 business days after dispatch, depending on the destination and selected carrier.

Delivery times are estimates and are not guaranteed unless we have expressly agreed to a particular delivery date.

4.3 International delivery

International deliveries generally arrive within 4–22 business days after dispatch. Delivery times vary according to the destination, carrier, customs processing and selected shipping service.

Any delivery estimate provided at checkout is indicative only.

4.4 Delivery-address changes

If you need to change your delivery address, contact us as soon as possible at airconcare@macgyverlab.com.

We can normally change the address if the order has not been dispatched. Once an order has been dispatched, we cannot guarantee that the carrier will be able to redirect it.

Customers are responsible for providing a complete and accurate delivery address. Additional delivery costs resulting from incorrect or incomplete information may be charged where permitted by law.

4.5 PO boxes

Orders sent to PO boxes must use a postal service that accepts PO box deliveries. Courier delivery may not be available for these addresses.

4.6 Split shipments

If part of an order is temporarily unavailable, we may contact you to arrange a split shipment, backorder, substitution or refund for the unavailable item.

5. Tracking

Where tracking is available, we will provide tracking information after the order has been dispatched.

Tracking updates are supplied by the carrier and may not appear immediately after dispatch.

6. Delayed, lost or damaged parcels

6.1 Delayed deliveries

If your order has not arrived within the estimated delivery period, please check the tracking information and contact us at airconcare@macgyverlab.com.

We will work with the carrier to investigate the delay.

6.2 Parcels damaged in transit

If a parcel arrives visibly damaged, photograph the parcel and its contents and contact us as soon as reasonably possible.

If practical, you may also note the damage with the carrier when accepting delivery. Please do not dispose of the packaging or affected products until we provide further instructions.

6.3 Parcels lost in transit

If tracking indicates that a parcel may have been lost, contact us so that we can investigate with the carrier.

Where a parcel is confirmed as lost or damaged in transit, we will provide a replacement, refund or other appropriate remedy in accordance with applicable law.

Your rights are not dependent on purchasing additional shipping insurance.

7. Taxes, duties and international charges

Australian prices include GST where applicable.

International orders may be subject to import duties, taxes, customs charges or handling fees imposed by the destination country. Unless expressly included at checkout, these charges are the customer’s responsibility.

Customers should check their country’s import requirements before ordering.

If an international parcel is refused because applicable import charges were not paid, the order may be treated as a change-of-mind return after it is received back by us. Reasonable carrier and return costs may be deducted from the refund where permitted by law.

This does not limit any rights available where goods are faulty or where the law requires a different remedy.

8. Cancellations

You may request an order cancellation before dispatch by contacting airconcare@macgyverlab.com.

We will make reasonable efforts to process the cancellation, but cannot guarantee that an order can be stopped once warehouse processing has begun.

If the order has already been dispatched, any return will be handled under our Refund and Returns Policy.

9. Consumer rights

Nothing in this Shipping Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

10. Contact us

For shipping and delivery enquiries, contact:

MacGyver Lab Pty Ltd
Email: airconcare@macgyverlab.com

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492

Air con cleaning made easy

Everything included, easy to use thanks

Air con sprayer

An awesome adapter. A must have. Highly recommend

Long Nozzle Spray Bottle by MacGyver Lab for AIRCONcare

Awesome product!

The air con units in a new house we purchased were filthy. I used the air con cleaning kit on all the units and they all look brand new now. Very easy to use and very impressed by the results. Saved a lot of money doing them ourselves! :)

AirCon cleaner

Product satisfactory. Customer service - non existent. Made phone calls, no answer, left message, no answer, sent email, no answer. Online listing regarding product refill unclear whether it was a concentrate. Wanted to know dilution ratio if any. Still waiting for answer.

Hi Heinrich, thank you for your feedback and apologies that we missed your call.

To clarify, the AIRCONcare Original Coil Cleaner Refill you purchased is ready to use and does not require dilution. We can understand how the refill information may have been unclear, particularly as we also offer a separate concentrated refill product, and we are reviewing the wording on our website to make this clearer.

We’re also sorry that you did not receive a timely response from us. We’ve contacted you directly to make sure your questions are fully answered.

Regards,
James
AIRCONcare

Service

I was truly impressed with the high standard of service I received. Product knowledge was impressive.
Very please with my interaction with this company
Only place we will go to from now one
Paul
Watersaveplumbing Victoria

AIRCONcare Air Conditioner Wash Bag (Cleaning) by MacGyver Lab

Good spray pattern and no leaks

Just used both to clean a car air/conditioner evaporator with warm water and cleaned very good. Good shower mist for the concentrate then used the jet to clean through the passages.

Does a good job.

After spraying on warm and diluted to specified amount, I was surprised at how much dirt and grime was removed with the rinse. Good lingering citrus scent also.

Diy Aircon descale

Got this system bec i had previous bought a system without a hand sprayer. The Sprayer is Very good and the tabs that you put in seem to work but i defaulted to my manual descaler which is more concentrated , The hose Attachment to this sprayer at the the tap end is Junk i had to modify it to fit my tap and then it sprayed a constant stream in the bathroom , i had to use a different system that's screws into the tap fitting with a metal fitting from Gardena , this was excellent, I didn't use the bag as i used a different one that doesn't drain to a bucket but is the same as supplied, as the 3 indoor units i had to do were heavily soiled and required alot of water which the bag could not hold so i had to remove the bag a few times to make sure they were clean so if the bag emptied to a bucket this would of been a better system for me .